Rental Policies and Company Information The Novasol Rental Process and Policies Find A Holiday Home Rental Voucher Payments Deposit Extra Services Money back Guarantee Inspection of The Holiday Home by Novasol How To Contact the Novasol Service Department Agreement Between You and Novasol Please email us at reservations@5starvacationrentals.com if you have any questions about the European Villas or any of our policies. Click Here to  Return To The Main Rental Information Page The Reservation Process     [ Return to Top of Page ] Other Countries - Property Management by NOVASOL AS Rygårds Allé 104 DK-2900 Hellerup Phone +45 73 75 66 11 Booking Agent - 5 Star Vacation Rentals, LLC - USA   1) Find A Holiday Home You find the holiday homes by clicking on "search for houses" or "online catalogue" on top of the page. When you have found the holiday home you wish to order, click on the house and follow the guidelines. Bookings are made on behalf of the owner of the property at the prices stated. These prices are based on market conditions applicable at the time in which the website is created.   2) Rental Voucher When you have booked a holiday home and we have received payment according to the terms of payment, NOVASOL will send you the rental documents, where address and travel directions to the holiday home is included.   3) Payment Payment can be made by cheque, bank transfer or credit card. During the booking procedure you will be asked to choose, which method of payment you prefer. The 1st instalment must be received by NOVASOL no later than 8 days from the date of booking and is 25% of the total rental. The 2nd instalment must be received by NOVASOL no later than 6 weeks before the date of arrival and is the remaining 75% of the total rental. When a holiday home is booked less than 8 weeks before the start of the rental period, the total rental must be received by NOVASOL no later than 8 days from the date of booking. If the booking is made less than 6 weeks before the date of arrival, the total rental is to be paid immediately, after whichthe rental agreement will be sent.   4) Deposit As a safety for the holiday home owner a deposit is collected at arrival to cover damages and also to cover the additional costs accumulating during your stay, such as electricity, water, telephone, heating, gas, etc. For holiday homes in Denmark you will, at the latest 14 days after returning from your holiday, receive an account of your deposit. In other countries consumption will be accounted at your departure.   5) Extra services When booking a holiday home in Denmark it is possible to order some extra services, such as cleaning and bed linen, etc. If such services are offered in connection with the holiday home you wish to book, it is possible to order these during the booking procedure. Occasionally a holiday home has compulsory final-cleaning. However, this is primarily holiday homes with an indoor pool. Compulsory final-cleaning will be stated in the description of the holiday home.   6) Money-back guarantee Concerning holiday homes with an indoor pool. To rent a holiday home with a pool is something very special and Novasol vouches for the quality of the holiday home. This is why we now offer something as unique as a "money-back guarantee" on holiday homes with an indoor pool. The "money-back gurantee" can be set in effect if the pool isn't functional or the house hasn't been cleaned properly and a complaint is made at arrival, as long as NOVASOL has been allowed 24 hours to solve the problem. If we can't solve the problem within 24 hours the rental amount will be paid back or the guest can choose to relocate to a different holiday home. If the above mentioned criteria have all been met, the outstanding rental amount will be paid back. Under non functional is to be understood, that the defect results in a substantial limitation of the holiday, e.g. if the pool can't be used or the heatingsystem in the holiday home isn't functioning. The "money-back gurantee" is applicable from the day NOVASOL is made aware of a complaint and for the rest of the holiday duration.   7) Inspection of the holiday home NOVASOL inspects the holiday home before your arrival. Within the period 01.11.-31.03 we also heat up the house prior to your arrival.   8) NOVASOL service NOVASOL service-employees are available all week from 09.00-20.00. In case you have a problem, please contact NOVASOL's local office. Outside the local office's opening hours you can reach a NOVASOL service-employee on telephone no. 73 75 66 36.   9) AGREEMENT BETWEEN YOU AND NOVASOL This Web site is made available to you by NOVASOL and its various trading divisions ("NOVASOL", "we", "us", or "our"). Your use of this Web site and/or your acceptance without modification of the terms, conditions and notices published on this Web site (the "Terms") constitutes your agreement to all such Terms. IF YOU DO NOT AGREE WITH THESE TERMS, THEN YOU ARE NOT AUTHORISED TO USE THIS WEB SITE. These Terms apply both to your use of, and to all Internet traffic visiting, this Web site. NOVASOL reserves the right, in its sole, absolute and unfettered discretion, to modify, alter or otherwise update these Terms at any time. Such modifications, alterations or updates shall be effective immediately upon posting. By using this Web site after NOVASOL has posted notice of such modifications, alterations or updates, you agree to be bound by such revised Terms. This Web site will permit you to link to some other web sites that may or may not be affiliated with this Web site and/or with NOVASOL, and that may have terms, conditions and notices of use that differ from, or contain terms, conditions and notices in addition to, the Terms specified on this Web site. Your access to such web sites through links provided on this Web site is governed by the terms, conditions, notices and policies of use of those web sites, not this Web site.   10) USE OF NOVASOL BOOKING SERVICE The NOVASOL Booking Service feature published on this Web site is provided solely to assist you in determining the availability of holiday accommodation rentals and, in some cases, travel-related products and services, conducting on-line transactions and purchases, making legitimate bookings and receiving confirmations in respect thereto or otherwise transacting business with suppliers, and for no other purposes. You warrant that you are at least 18 years of age and possess the legal authority to enter into this Agreement and to use this Web site in accordance with all the Terms herein stated. You agree to be financially responsible for all your use of this Web site (as well as for use of your account by others, including without limitation minors (persons under 18 years of age) living with you). You agree to supervise all usage of this Web site under your name or account. You also warrant that all information (including details you provide to NOVASOL for the purpose of making enquiries and legitimate bookings, purchasing travel-related products and services, and conducting on-line transactions) supplied by you or members of your household, or by third parties authorised and supervised by you, in using this Web site is true and accurate. Click Here for the Complete Novasol Terms & Conditions Please email us at reservations@5starvacationrentals.com if you have any questions regarding the reservation process.     [ Return to Top of Page ]