14) RESPONSIBILITY
CUENDET has visited and checked each property. The descriptions appearing on the web pages are accurate and have been prepared in good faith. CUENDET, however, declines all responsibility for any modifications made by the owners without its knowledge, unless it is impossible to totally or partially fulfil the contract and that the renter will not accept the partial fulfilment of the contract. In the event of any problems, the renter undertakes to do his best to resolve or minimise them in order to avoid any prejudices that could result.
If the renter is unable to do this, he must immediately get in touch with CUENDET by telephone on the Saturday evening of his arrival (open from 4 p.m. to 8 p.m. - from Easter until October - Tel. 0577 576310) or by no later than the following Monday evening (office hours from 8.45 a.m. to 1.00 p.m. and from 1.45 p.m. to 5.30 p.m.), confirming his complaints in writing within 24 hours by fax (0577 301149) or by e-mail (customerservice@cuendet.com). The renter is obliged to give CUENDET the time necessary to resolve the problem. Should there be no written complaint supplied as above specified and without an explicit authorisation by CUENDET, the renters who leave their accommodation prematurely forfeit their rights for a refund of the rental price, unless there is a legal right for them to have cancelled. Complaints received at the end of the stay will not be taken into consideration and no refunds will be given.
If, for any reason beyond its control including force majeure, CUENDET has to cancel the booking made by the renter, CUENDET, in agreement with the renter, will offer the renter another property of equivalent standard, provided that CUENDET is able to provide this solution. If the price of the alternative property is less, the difference will be reimbursed to the renter by CUENDET.
In the event that an agreement cannot be reached, both parties can retract from the contract. CUENDET will reimburse the renter for the cost received for the rental period and any other reimbursements are excluded.
Important information for all renters:
As you are aware, the properties that CUENDET offer are not official tourist structures, such as hotels, residences, etc. but private houses. Being such, they do not have standards or categories that are internationally recognised, indeed they reflect, in their architecture and furnishings, the local traditions and the personal taste of the owner.
This is precisely the kind of holiday that CUENDET offers: the chance to partake in the culture of the area chosen, living for a few weeks in the same surroundings as an inhabitant would. In order to live this experience in the right spirit, it is important not only that the renter accepts but also that he will be able to appreciate the differences in the properties CUENDET is proposing in comparison with those where he normally lives. For its part, CUENDET has carefully chosen such properties using a minimum and maximum quality range within which it believes that any European and indeed a citizen of the world can find total satisfaction. CUENDET cannot however exclude the possibility that these differences can sometimes result in minor inconveniences - due to the special nature of its architecture and of traditions in the area - but which cannot be accepted as complaints.
15) LAW AND JURISDICTION
In the event of controversies arising from the booking and the rental, the Florence Law Court only can deal with the matter and Italian law only applies. Signing the booking form and making the booking implies that CUENDET's General Letting Conditions have been understood and have thereby been accepted without reserve and without exception. If any of the conditions of this contract have become invalid or were invalid or if in this contract there should be a gap, the other conditions cannot be contested.
Please email us at reservations@5starvacationrentals.com if you have any questions regarding the reservation process.
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